Priorities
4 quarterly rocks
Source:Command Center·SAMPLE
Launch commercial umbrella cross-sell campaign
Owner: Dana R.
on_track85%
- [x]Script written
- [x]HubSpot sequence built
- [x]First 50 clients contacted
- [ ]Close tracking in progress
Complete Applied Epic to HubSpot sync automation
Owner: Marcus T.
off_track40%
- [x]Endpoint mapping
- [x]Field-level auth model
- [ ]Live sync smoke test
- [ ]Production rollout
Blocker: Applied Epic API rate limits, escalated to vendor
Hire and onboard second commercial lines producer
Owner: Dana R.
on_track60%
- [x]Job posted
- [x]4 candidates in pipeline
- [ ]2 interviews scheduled next week
- [ ]Offer sent
Document claims-handling SOP end to end
Owner: Priya S.
complete100%
- [x]FNOL flow drafted
- [x]Client update cadence set
- [x]Team walkthrough complete
Next quarter draft
Reduce E&O exposure via updated documentation checklist. Evaluate second AMS vendor for personal lines book.