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Fractional COO service architecture (internal)
engagement playbook
Occurred
Jun 3
Type
document
How an Output Systems engagement is structured: a 90-minute intake, a two-week diagnostic (org chart, scorecard baseline, top-10 issues list), a 6-month standard engagement with weekly L10s, monthly leadership syncs, and a quarterly Rocks reset. Includes pricing rails, cancellation terms, IP treatment, and the "ownership never transfers" boundary — Output Systems installs the operating system, the founder operates it.